Return Policy

Return Policy – shopofsilhouettes
At shopofsilhouettes, customer satisfaction is our top priority. If something isn’t quite right with your order, we’ve made the return process straightforward and hassle-free. Please review the following details to understand how returns work.

1. Eligibility for Returns

Return Period: You may initiate a return within 30 days of receiving your purchase.

Condition of Items: Returned products must be in their original, unused condition—clean, unworn, with tags still attached and in the original packaging.

Items That Cannot Be Returned:
Unfortunately, the following categories are non-returnable:

• Intimate apparel such as lingerie and swimsuits

• Items labeled as “final sale”

• Gift cards (physical or digital)

• Custom-made or personalized products

2. How to Return an Item

Step 1 – Contact Us: Send an email to [email protected] or use the return form on our site. Be sure to include your order number and the reason for the return.

Step 2 – Receive Instructions: Once approved, we’ll provide a return authorization code and instructions for sending the item back.

Step 3 – Ship Your Return: Carefully repack the item in its original packaging, include the authorization code, and send it to the address provided.

Shipping Fees: Return shipping costs are the buyer’s responsibility unless the product is faulty or shipped in error. We suggest using a trackable service or shipping insurance to avoid potential losses, as we can’t guarantee receipt without proof of delivery.

3. Refund Policy

Refund Process: Once your return is received and reviewed, we will process your refund to the original payment method.

Timeframe: Please allow up to 10 business days for the funds to appear in your account, depending on your financial institution.

Partial Refunds: If an item arrives back to us in less-than-original condition, only a portion of the purchase price may be reimbursed.

4. Exchanges

We do not process direct product exchanges. If you need a different size or variation, please return the original item and place a new order.

5. Damaged or Defective Items

If your item arrives damaged or faulty, contact us at [email protected] with your order number and a clear photo of the issue. We will offer a full refund or a replacement and cover shipping costs where appropriate.

6. Returns from Outside the Country

Our return policy applies to international orders as well. However, international customers are responsible for return postage, customs duties, and applicable taxes. Please consult your country’s import office before initiating a return.

7. Missing Refund?

If your refund hasn’t been received, double-check your payment method or speak with your bank or credit card provider. Refunds can take a few days to process. Still need help? Reach out to us at [email protected], and we’ll assist you promptly.